Cancellation & Refund Policy

1. Elevator Installations & Equipment

Due to the highly customized nature of elevator manufacturing and installation, our cancellation and refund policies for new installations are strictly structured around project milestones:

• Pre-Manufacturing Phase: If a cancellation request is received after order confirmation but before manufacturing has commenced (typically within 7 days of advance payment), a cancellation fee of 10% of the total project value will be deducted, and the remaining advance amount will be refunded.
• Manufacturing Phase: Once manufacturing of the customized cabin and procurement of project-specific components has begun, the advance payment becomes non-refundable.
• Post-Delivery / Installation Phase: No cancellations or refunds are permitted once materials have been dispatched to the site or installation work has commenced.

2. Annual Maintenance Contracts (AMC)

For our Annual Maintenance Contracts and service agreements:

• AMC cancellations must be requested in writing with a 30-day notice period.
• Refunds for pre-paid AMC contracts will be calculated on a pro-rata basis for the remaining unused full months, minus a 15% administrative fee.
• No refunds will be issued if emergency repair services or major component replacements were utilized during the active period of the AMC before cancellation.

3. Refund Processing

Approved refunds will be processed within 14-21 business days. All refunds will be credited back to the original payment method or transferred via NEFT/RTGS to the client's registered bank account. We do not issue cash refunds under any circumstances.

4. Dispute Resolution

If you have concerns about the quality of equipment or installation, please contact our support team immediately. We are committed to resolving technical issues under our standard warranty terms rather than processing cancellations.